Policies

Pricing

  • Pricing is available on this website when you log into your account.
  • Pricing is subject to change without prior notice.
  • Taxes for your order are calculated at checkout.
  • Shipping is not included in our pricing.

Shipping

  • Orders can be ready for shipment or pickup from our warehouses within 48 hours after full payment and when products are in stock.
  • Shipments will not be released until full payment is received. There will be no exceptions.
  • Shipping can be arranged on your behalf. The cost of shipping will be added to your purchase order.
  • Minimum shipping order is $5000.

Direct Import Program

  • Please contact us for quotations and information regarding our direct import program.

Method of Payment

  • We accept direct deposit, e-transfer, PayPal, and credit card payments.
  • All credit card purchases are subject to a 3% payment processing fee.
  • You may choose to pay by company check. All check information must match the business name and address on the account. Checks will be verified by Wholesale Furniture Brokers before orders are shipped.
  • We are not able to return cash if the check amount is greater than the order. The difference will be credited to your account.
  • All returned checks are subject to a $45 fee. Accounts will be placed on hold until the returned check is paid by another payment method.
  • After receiving a NSF check, the account will be placed on a cash basis for the next 6 (six) purchases.
  • Should there be a second NSF check, the account will be placed on a “cash only” basis indefinitely.
  • If a check is returned in error by your bank, a letter from your bank is required before we will once again honour your checks.

Collection Fees

  • Should the account do into collection, you will be responsible and charged for all collection fees.

Claims / Warranty

  • Defective Products: Claims for defective products or missing parts must be made within 1 year from the date of purchase.
  • Damage claims must be made against carrier.

Returns

  • No products will be accepted without prior authorization and a return authorization from Wholesale Furniture Brokers.
  • Returns must be requested within 5 (five) business days of delivery.
  • Should there be a reason for products to be returned, a 20% restocking fee, from invoiced cost, will be charged on all products that were not shipped damaged or incorrectly.